Current clients
Your resource center
Everything you need between visits — how to prep, what to expect, and how our policies work. Questions we have not answered here? Call or text 706-809-1272.
Preparing for cleaning day
- Pick up clothing, toys, and papers so we can clean surfaces rather than sort them.
- Clear kitchen counters and load or empty the dishwasher when possible.
- Let us know about any fragile or off-limits items ahead of time.
- Set your thermostat to a comfortable working temperature.
Day-before confirmations
- You will receive a text or email the day before your scheduled clean.
- A quick reply helps us confirm access and any changes.
- No response by the morning of service may result in a rescheduled visit.
“On my way” messages
- Your cleaner sends an on-my-way message before arriving.
- Arrival windows are estimates; traffic and prior homes can shift them slightly.
- We will always tell you if we are running behind.
Home access
- Most clients provide a door code, lockbox, or key on file.
- Codes and keys are stored securely and only shared with assigned team members.
- Lockouts may be billed as a cancellation if we cannot enter.
Pets
- We love pets and are happy to work around them.
- Let us know names, temperament, and any rooms to keep closed.
- Anxious pets are often happiest crated or in a closed room during service.
Schedule changes
- Reach out as early as possible for date or time changes.
- We will offer the closest available slot on your route day.
- Skipping a recurring visit may affect recurring pricing on the following clean.
Add-ons
- Add-ons include inside appliances, oven, refrigerator, inside cabinets and drawers, sanitizing, and baseboards.
- Request add-ons at least 48 hours before your clean so we can allow time.
- Add-on charges are applied to that visit's invoice.
Referral program
- Receive 15% off a future clean when someone you refer becomes a paying YFNCL client.
- The referred customer must book and complete a paid cleaning before the reward is applied.
- Tell your neighbor to mention your name when they request a quote.
Contacting the office
- Phone or text: 706-809-1272
- Email: yourfriendlycleaninglady@gmail.com
- Our office is available Monday–Friday, generally between 9am and 5pm. Our team may finish earlier on some days, but messages are typically answered within 24 business hours.
FAQs
Quick answers
Do I need to be home?
No. Most clients are at work. Provide access instructions and we will lock up when we leave.
Do you bring supplies?
Yes — we bring all eco-friendly products and equipment. If you prefer a specific product, leave it out and let us know.
Will I have the same cleaner?
We keep teams as consistent as possible. When someone is out, another trained team member follows your home's notes.
What if I need to skip a week?
Just let us know as early as you can. Skips are fine occasionally; frequent skips may change your recurring rate.
Can you clean inside my oven or fridge?
Absolutely — those are add-ons ($25 each, or $50 for the full inside-appliances package).
How do I change my card on file?
Call or email the office and we will send a secure link. Never send card numbers by text or email.